Shipping within the United States
Standard shipping is $6.50 per order. Orders of $50 or more qualify for complimentary shipping; the minimum is calculated after discounts and excludes shipping and tax. We currently ship within the United States. Available shipping options are shown at checkout.
Returns
Our refund and returns policy is 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: gift cards, downloadable software products, and some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds
Situations where only partial refunds are granted: a book with obvious signs of use; an opened CD, DVD, VHS tape, software, video game, cassette tape or vinyl record; any item not in its original condition, damaged or missing parts for reasons not due to our error; and any item returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact cs@tanyasbathandbody.com.
Sale items and exchanges
Sale items will be refunded at the sales price. We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, mail it to:
Tanya’s Bath and Body
PO Box 7183
Westchester, IL 60154
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.